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| Summer 1 2008 |
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Take Advantage of the Current Economic ClimateThe current economic climate is causing organisations to stop and re-evaluate the way they do business. Those who will remain in a strong position will do this and initiate change to take advantage of the current situation. Organisations that broaden their thinking, generate innovative ways to do business and create clear differentiators from their competitors will successfully move through the current times towards a rewarding future. Leaders require skills to be able to evaluate, adapt and respond to this change. They also require the ability to lead their people through the uncertainty whilst maintaining high levels of performance. This can be challenging to the best of leaders and for those who do not have the skills it can be highly stressful. Are you supporting your leaders with the skills they require to successfully ride the waves of change? Pollak Learning Alliance has developed a closed course, Leading Effectively Through Challenging Times. This course coaches managers in leading teams through change and difficult times. This one day course helps managers implement strategies which support change, provide tools to coach team members towards positive resolutions and enable them to clearly and confidently articulate difficult messages with integrity. Click here to view the Leading Effectively Through Challenging Times course outline. If you are interested in the Leading Effectively Through Challenging Times course, or want to learn how we can create a solution to fit any training budget, contact us on 1300 658 388.
Julianne Johnson |
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Upgrading to Office 2007? |
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Microsoft Office 2007 is very different from previous versions of Office and some users are struggling to find familiar tools. This is leading to people working less efficiently while they adapt to the new programs. If your organisation is upgrading to Microsoft Office 2007, you might be wondering what training you may need to get your people working smarter and faster. Our experience so far, suggests that while almost everyone will need some migration training, not everyone will need the same level or type of training. One of the first things people will need to get used to is the new user interface. Menus and toolbars have been replaced with a simple Ribbon of commands that sits across the top of the screen. The Ribbon streamlines the workspace and makes it easier to work on documents but is also presents a challenge to people used to the old interface. Most people upgrading will fear not being able to find their favourite commands. This fear is justified. While the programs essentially contain the same set of commands, the logic around the placement of the commands is very different and will take some getting used to. The good news is that, if the transition period is managed well, after about a week or two, most people will love the new programs. I have been using Office 2007 for over a year and after initial reservations, I can definitely say that it is by far the best improvement to the Office suite I have experienced. One of the biggest risks of a large scale migration exercise is the potential for productivity loss during the critical transition phase. There are a number of ways to mitigate against this risk. The most important thing an organisation can do is to ensure that there is wide-scale acceptance of, and anticipation for, the new software. An effective communication strategy is therefore a must. Getting a few strategic wins early and promoting these will help to spread the good news and lay the foundation for the migration. Another critical component in an effective migration strategy is a targeted and timely training program designed to be flexible enough to meet the different needs of Office users. Because people will have different experiences and challenges when upgrading to Office 2007, it is important to consider the range of training options available and choose the one that best fits the particular needs of people in your organisation. Over the years, we have become experts in helping organisations upgrade to new software releases. While times have changed, the challenge has remained the same – to find the right blend of training activities that will ensure a seamless and successful migration. For this reason, we have developed a range of training options specifically suited to software upgrades that can be used individually or plugged together as a blended solution which can be designed to fit a wide variety of situations.
Click here to download a toolkit which outlines some of the
Pollak Learning Alliance training and support options available
for Office upgrades. Contact your Client Manager to help you
determine which combination might be the best solution for your
needs.
Kiril Grasevski |
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What’s New in Business Qualifications? |
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Periodically, Training Packages are reviewed and during this process they are updated or re-created. The BSB01 Business Services Training Package has been recently updated with a new code - BSB07. As part of that review, some qualifications have changed within the package. Pollak Learning Alliance is now offering the following qualifications from the new BSB07 Training Package:
What’s different in Frontline Management? The Certificate III in Frontline Management has been fundamentally retained in its original state. The Certificate IV in Frontline Management however has been increased from 8 to 10 units and has some small additions from the Strategic Management domain. The Diploma of Management now contains updated competencies from the Frontline Management and Business Management domains from the BSB01 Training Package. The most obvious difference in the Frontline Management qualifications is the names of the qualifications:
With its new flexibility and stronger focus on management skills, the Diploma of Management is fast becoming the qualification of choice for leaders and managers. What’s different in Business? The Certificate IV in Business now requires a core unit in OHS but otherwise remains virtually unchanged. The Diploma of Business has changed quite substantially and now focuses on preparing students for a pathway into tertiary studies. It has more specialised units from domains such as advertising, marketing and public relations. Pollak Learning Alliance offering Pollak Learning Alliance will be offering the Certificate IV in Frontline Management, Diploma of Management and the Certificate IV in Business qualifications on their public course schedule as of 1 January 2009. Business qualifications will be offered as a closed course option. Are you currently completing a Business Qualification? If you or your staff are part-way through qualifications from the BSB01 Training Package, a specialised Recognition of Prior Learning (RPL) process has been established to ensure a smooth transition into the BSB07 qualifications.
Naomi Aitken |
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The Art of Influencing |
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“Every hour of
every day, at every level in every organization, influential
people succeed and non-influential people don’t” Influencing skills play a very significant role in today’s world of communication. The more we need co-operation and agreement, the more important inter-personal influencing skills become - we called the power of persuasion. Influencing is more than trying to sell an idea or a model. It is our ability to present our viewpoint and ideas with greater clarity, logic and confidence. Yet, simple as this may sound, influencing others, whether at work or anywhere else, can be challenging. There is no single approach that’s works in all situations. Even if you are trying to influence one person, what is effective on one occasion, will have virtually no impact on another occasion. Truly excellent influencing skills require a healthy combination of interpersonal, communication, presentation and assertiveness techniques. You have a natural influencing style that you gravitate towards. However, it is recommended that you also practise other styles, which may be more appropriate and effective in different circumstances and with different audiences. There are 7 Styles of Influencing - which is your natural style?
If you want to develop and enhance your influencing skills or simply learn more about the 7 Styles of Influencing, call your Client Manager on 1300 658 388.
Lidia Calabrese |
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Contact us - 1300 658 388 - info@pollak.com.au - www.pollak.com.au Sydney - Level 21, 580 George Street, Sydney NSW 2000 Melbourne - Level 4, 470 Collins Street, Melbourne VIC 3000 Parramatta - Level 8, 91 Phillip Street, Parramatta NSW 2150 |
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